Booking Terms – eviivo Merchant Account
Updated: 10th January 2011
These Booking Terms are between eviivo limited (Registered Office: Commercial House, Commercial Street, Sheffield, S1 2AT of Company Number: 5002392) our officers, employees and agents (‘We’/’Us’/’Our’) and the person or legal entity making the Booking (‘You/Your’).
These Booking Terms are for the provision of services by the accommodation business named above and under the ‘Booking with’ section of the Booking Confirmation and the ‘Provider Information’ in the confirmation email.
These Booking Terms are governed by English law and apply to all Bookings except where We agree in writing to any other terms. By making a Booking You are deemed to accept and be bound by these Booking Terms.
Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received full payment of the total accommodation price quoted to You or in the event that We require a deposit equivalent to the value of the first night stay, when We have received full payment of the total value of the deposit or any other amount that We specify at the time of booking. Where a deposit is paid or any other amount that is less than the total value of the stay at the selected accommodation business, the balance will be paid by You directly to the accommodation business on either check-in or check-out or at an earlier date if so requested by direct communication between You and the accommodation business.
Where You have selected Booking Extras at the time of booking and are making full payment (or Your stay is just for one night), the cost of the Booking Extra will be added to Your Booking and will be payable online at the same time as the accommodation.
Payment for the Booking Extra does not guarantee that the Booking Extra You have selected is available and in the event that the accommodation business is unable to provide the Booking Extra, a refund will be processed by the accommodation business for the value of the Booking Extra only. Failure to provide a Booking Extra does not entitle You to any waiver of any cancellation or other condition of these Booking Terms.
Where You have selected Booking Extras at the time of booking and are paying a Booking Deposit equivalent to the value of the first night stay, the cost of the Booking Extra will not be added to Your payment and will be payable directly to the accommodation provider on check-in / check-out. Selection of the Booking Extra at the time of booking does not guarantee that the Booking Extra You have selected is available and in the event that the accommodation business is unable to provide the Booking Extra, the accommodation business will not charge You for the Booking Extra. Failure to provide a Booking Extra does not entitle You to any waiver of any cancellation or other condition of these Booking Terms.
Neither We nor the accommodation business will be liable to You for any compensation payment in the event that a Booking Extra is not supplied as booked, although We will ultimately be responsible for the processing of the refund in the event that You paid for the Booking Extra at the time of booking.
You must be able to enter into a legally binding contract and be over 18 years of age to make a booking.
Bookings must be paid for using a valid credit or debit card or via PayPal or any other payment type specified.
When Your Booking is confirmed, a reservation number is given. This number must be retained for access to Your Booking details if cancellation or amendment is necessary. You will need to quote this reservation number when contacting Us or the accommodation business that you have selected in the booking process.
All published rates include VAT where applicable at the current rate. On the rare occasion an error in pricing occurs and the accommodation business does not accept Your reservation, even after We have issued a Booking Confirmation, We will notify You as soon as We reasonably can and refund the amount paid in full without any liability for the error or omission. You agree that We will be the sole arbiter of any pricing discrepancy and We will provide written evidence of any obvious pricing errors to You in support of Our decision. You agree that neither We nor the accommodation business will be liable for any additional expenses You may incur as a result of the error or omission.
Rates are per room per night. If You have selected Booking Extras these will be added to the total price of Your Booking if You are staying for either one night or You are paying the full value of Your Booking. Rates do not include other costs You may choose to incur during Your stay (unless otherwise stated).
Rates quoted are correct (unless a pricing error occurs) only for the specific number of guests, nights and dates shown. Should You change the number of guests, dates or room nights, then the rates are subject to change. Should You book a room that is specifically for a certain configuration (e.g. 2 Adults and 2 Children) and Your Booking Party does not conform exactly to the specification, neither We nor the accommodation business that You have selected will be liable to You for fulfillment of Your Booking and a refund will be made.
In the rare case that We cannot arrange for the delivery of Your requested accommodation, You will be offered alternate accommodation and if there is a difference in the Price, You will be liable for the price differential. If the differential is less than the original amount a refund of the difference will be made to You.
Arrival and departure
Check-in times are specified on Your Booking Confirmation. Should You wish to check-in outside of the times specified You must confirm this directly with the accommodation business You have selected. In the event that You attempt to Check-in outside of the stated times without prior arrangement, the accommodation business may cancel the booking and retain any amounts it is entitled to retain in accordance with the cancellation policy outlined below. The Check-out time is also specified on Your booking confirmation.
If You cancel Your Booking within 48 hours of the scheduled check-in time on the date of arrival as printed on Your Booking Confirmation You will be charged the full amount of Your booking, including any Booking Extras.
If You have paid a deposit equivalent to the value of the first night and cancel Your Booking within 48 hours as outlined above, You agree that the accommodation business named above can contact You to arrange payment of the balance outstanding on the Booking.
If You need to cancel Your Booking more than 48 hours before the scheduled check-in time a full-refund will be given including any Booking Extras paid at the time of Your Booking.
To amend or Cancel Your Booking, call the accommodation business directly using the number contained within the Booking Confirmation. If You amend Your Booking within 48 hours of the scheduled check-in time on the date of arrival, and as a result You cancel any room night with less than 48 hours notice the cancellation conditions outlined above will apply.
In the event You are unable to contact the accommodation business to cancel Your booking, You can call eviivo on +44 (0) 2085765603 during the Support Opening Hours published on www.eviivo.com or email to: firstname.lastname@example.org. As long as We receive any cancellation notification by either means within the time frames specified above, You will be deemed to have conformed to the deadline even if We do not contact You immediately.
Should You have any disputes with the accommodation business You have selected, You should contact eviivo on the numbers above immediately during the times specified or via email if that is more convenient.
The total amount payable to confirm Your Booking is quoted in Your Booking Confirmation and will be charged to Your credit or debit card or PayPal account or any other payment type offered at the time of Booking.
eviivo Limited will be recorded as the merchant of record on Your card statement.
All additional goods and services purchased during Your stay must be paid in full directly with the accommodation business.
The accommodation business may be required to complete a pre-authorisation on Your credit /debit card on check-in and may require a security deposit. Any such arrangements are directly between You and the accommodation business. We have no involvement in such transactions and You agree that You will satisfy all of the accommodation businesses’ reasonable requests in this regard.
The accommodation business You have selected may not have the facility to process credit / debit cards for the balance of Your stay and You are therefore advised to check in advance should You be unable to pay in Cash in the event that the accommodation business requires Cash payment.
Conditions of stay
The accommodation business You have selected will have some standard rules that are designed to ensure that they comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of their guests. If You would like to check the conditions of stay relating to the accommodation business You have selected, please contact them on the telephone number included in the Booking Confirmation.
We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests at the accommodation business You have selected. For the avoidance of doubt this includes being rude or abusive in any way to the accommodation businesses’ staff or eviivo’s staff.
Other than for death or personal injury caused by Our negligence or misrepresentation, Our total liability to You is limited to the price of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will We be responsible for any indirect or special damages.
We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control, including the provision of the service by the accommodation business You have selected. You are responsible for any damage or loss caused to the accommodation business You have selected, including any damage to their property by Your act, omission, default or neglect and You agree to indemnify Us and the accommodation business and You agree to pay Us or the accommodation business on demand the amount reasonably required to make good or remedy any such damage or loss.
We may process the information You provide to Us for the purposes notified by Us to the Information Commissioner. By making a Booking, You consent to this processing of information and the transfer of Your information to the accommodation business You have selected as well as the booking channel through which Your booking originated
If you wish to make a complaint about eviivo, our services or any associated matter, you may contact us by telephone, email or letter. Wherever possible, complaints will be dealt with promptly, and You will receive a response within14 working days.
If you are dissatisfied with the outcome of your complaint, you may choose to escalate the complaint internally by contacting our Customer Support Manager at email@example.com. A response to an escalated complaint will also be made within 7 working days.
Head office: 4th floor Horatio House, 77 Fulham Palace Road, Hammersmith, London, W6 8JA
Telephone: +44 (0) 2085765600